How to Disable Auto Renewal for Xbox Live

Xbox live is a great service but if you add your credit card it will keep charging it for your package when you renew. You cannot remove your credit card information. But you can tell it to stop auto renewing and then you can revert to Xbox Live Silver or Redeeming codes.

Disable Auto Renew

NOTICE: In some locals such as the UK and Canada; Microsoft have disabled this link. The only way is to call Microsoft directly.
Phone numbers here

  • Login to your Xbox Live account at Xbox.com
  • Go to the membership page and click on Membership Level
  • Microsoft have hidden a link to change Auto Renew as seen below
Xbox Live Auto Renew Off
  • There are a few hoops to jump through, keep clicking next at the bottom of the page and you will get the option to turn it off

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59 Comments (Newest on top)

  1. Gordon says:
    22/03/2010 at 4:59 pm

    I clicked on that link Ben, but the on is not clickable.I renewed my 3 month membership in January and made sure automatic renewal was off,(it worked then)now I find that it’s set to on again and not only that, when I checked it today it was set to renew on the 12 month membership. This is incredibly underhanded behaviour by Microsoft. Maybe contacting Watchdog on BBC is the way to go.

    Reply
  2. Craig says:
    29/03/2010 at 9:16 pm

    Thanks mate! That worked.

    Reply
  3. tricia says:
    16/04/2010 at 9:07 am

    this information was amazing it was a little dificult to find the membership page but i’m so glad you took the time to post this infomation

    Reply
  4. Robyn says:
    18/04/2010 at 12:24 pm

    Arrrgh…This is so anoying !! Ive managed to find the membership level page but the “ON” isn’t a link and whenever I press next it just sends me to the payment page…

    Reply
  5. Joey says:
    24/04/2010 at 3:21 pm

    I have the same problem as a few above, the button is not clickable.

    Could it be possible to just link us the page that the link follows to?

    Reply
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